Returns information

RETURNS

Thank you for choosing JLY as your preferred brand for luggages. We believe in the quality of our products, and in the event that you are not satisfied with your order from www.jlyluggage.co.uk, we are committed to finding a resolution that works for you.

WHAT IS YOUR POLICY ON RETURNS?

We accept returns of any goods within 21 days from the confirmed delivery date (with the exception of sale items). To be eligible for a return, items must be in their original packaging, unused, and with original tags attached.

CAN I EXCHANGE MY PURCHASE FOR ANOTHER ITEM?

At this time, we are unable to facilitate exchanges or provide store credit. If you wish to exchange an item, we suggest returning the unwanted product and placing a new order. Once we receive your returned item at our warehouse, it typically takes up to 13 working days to process your refund. Thank you for your patience and understanding.

DO YOU REFUND DELIVERY COSTS FOR RETURNING THE ITEM?

The customer is responsible for the cost of shipping the product back to our warehouse. Please use a trackable shipping method to ensure delivery confirmation. We recommend using a tracked and insured service as we cannot be held responsible for lost or damaged items during transit.